Liz Okomba
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A CLOSED CHAPTER OPENS UP A NEW ONEThere I was, the girl who joined banking direct from the airline industry. The girl who did not know what a debit nor credit was- banking 101 🙆🏽♀️. That was back in 2012 when I joined CBA to be the voice of the customer. 12 years later, I am saying goodbye to NCBA having worked for both CBA and NIC Banks which then merged to become NCBA. This is truly a cross road in my career. I am proud of my achievements from setting up the CX function in the legacy banks to steering the strategy that has won NCBA several accolades. The once in a lifetime opportunity I had of successfully leading the biggest merger in sub-Sahara Africa. The list is endless….🏆I will miss you NCBA Go-getters. Thank you for all the support and the exciting journey we have been on. Keep inspiring greatness and leading the brand to greater heights. I have amazing memories, great mentors and friends that I will carry forever in my heart. This formidable chapter of my life is closed and I look forward to the next chapter. This is not goodbye but see you later! Always,Liz 🙏🏽
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Marathon
1d
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We applaud you Liz Okomba 👏 👏 from the entire Marathon XP team, It has been honor and pleasure to work with you on creating award winning customer experiences. Your leadership and passion has been outstanding!
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Kenneth Kimathi, FRM
Head, Risk Reporting and Transformation | Risk Management
2d
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Liz your passion for CX is evident everywhere you go 🙂 and we are all the better for it 👏🏾Working with you has been an absolute pleasure; wishing you all the best in your new chapter, and hoping our paths cross again. Wishing you God’s blessings on this new journey.
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Jacquie Muhati
Deputy Director & Head of Brands
2d
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Liz Okomba What can i say #Partner. #ShineOn. It can only get better. Thanks for all you have done for NCBA. You have laid the right foundation. #AlwaysAGoGetter #GoGreater #GoHigher. I will miss the laughter and all our light moments when we just EXHALED! 🤣
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Mercy Mose. MBA
Senior Customer Experience Professional|CX Technology&Operations|Design Thinking Practitioner|Service Design Architect|Contact Centre Operations Management|Empathy Ambassador|Storyteller|Lifetime Learner
1d
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Thank you Liz Okomba for the great Leadership!Proud to have worked with you...Africa is calling....Go On, SHINE BRIGHT as always ✨️
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Brayan Mangeni
T24 Core Banking Officer.
1d
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Our chief 'sponyo' Liz Okomba , no words can explain the impact you've left in us. All the best in your endeavours.Team igniters will miss you even more. Keep soaring to greater heights.
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Alphonce Marindany
Chief Technical Officer at Amali Solutions Limited
1d
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Liz Okomba your passion as the lead advocate for our customers is comparable to few. Wishing you all the best in the next chapter 👏🏾. With you the customer is always in safe hands. Ubarikiwe sana sana.
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Mary Nyambura
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2d
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Your dedication and determination are truly inspiring! Here's to you and your incredible feat! You’ve proven that hard work and commitment can move mountains. Congratulations on this enormous achievement. It's a privilege to know someone as determined and focused as you. Keep shining bright and setting the path for others.
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Caroline Kawira
Digital Marketer|| Business Developer||Economist||Statistician||Writer.
2d
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Congratulations on your achievements at NCBA and I wish you all the Best in the next Chapter. The sky is not even the limit,keep rising Liz Okomba 👏.
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John Matalanga
Customer Experience | Customer Solutions | Relationship Management | Project Management
2d
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You are a trail blazer. We can't wait for the next chapter. All the best.
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Liz Okomba
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To the NCBA Group CRM Go-getters, this one is for you. Congratulations on winning the Best overall CX solution 👏🏾👏🏾👏🏾The teamwork, dedication and go-getter spirit has paid off. Keep going for it. Michelle Muchunku Mercy Mose. MBA Paul Kamau Jack Sikenyi @esther thomas Ngula Wambua Sachin Samant Amon Ngechu Valary Abuga Kerubo @alfonce owuor🎉🎉🎉🎉Thank you to our partners Kenneth R. Impax Business Solutions Patrick Mbatia
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Liz Okomba
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As I celebrate my 𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗮𝘄𝗮𝗿𝗱, I would like to jot down some reflections. Winning does not come by easily. - 𝙄𝙩 𝙩𝙖𝙠𝙚𝙨 𝙦𝙪𝙞𝙩𝙚 𝙖 𝙣𝙪𝙢𝙗𝙚𝙧 𝙤𝙛 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙤 𝙗𝙪𝙞𝙡𝙙 𝙮𝙤𝙪 𝙪𝙥.To all those that believed in and took a chance on me. To those that stretched me and put up with my madness. To a team that believes in the vision and executes relentlessly. To those that cheer me on🎉🎉- 𝙄𝙩 𝙩𝙖𝙠𝙚𝙨 𝙥𝙧𝙚𝙥𝙖𝙧𝙚𝙙𝙣𝙚𝙨𝙨. 𝙄𝙩’𝙨 𝙝𝙖𝙧𝙙𝙡𝙮 𝙖𝙗𝙤𝙪𝙩 𝙡𝙪𝙘𝙠.“Success comes from deliberate action, not chance. When we make intelligent decisions and put in the hard work, the rewards will follow. Remember, luck is what happens when preparation meets opportunity”- Mary Wangari - 𝙄𝙩 𝙧𝙚𝙦𝙪𝙞𝙧𝙚𝙨 𝙮𝙤𝙪 𝙩𝙤 𝙩𝙖𝙠𝙚 𝙖 𝙘𝙝𝙖𝙣𝙘𝙚Enter that competition. Raise your hand up. Push yourself out of your comfort zone. Learn that new skill. Ask that question. Take that job. 𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝘆𝗼𝘂 𝘁𝗼 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲.Today I celebrate myself. For the dedication I have in elevating and transforming the level of customer experience in Africa. For putting Kenya 🇰🇪 on the global CX map. Keep going Liz 🙌🏽CEM Africa #CXAwards2024NCBA Group ICX Kenya
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Liz Okomba
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I was privileged to be in a panel of phenomenal women at the CEM Africa event in Cape Town discussing strategies to succeed in the customer experience field as a woman. This was facilitated by WomenIN (WiN) to kick off Women's Month. Customer experience is a new discipline that has morphed so fast especially now that it is leaning towards digital experiences because the customer is interacting with brands through that mode. As women, we have unique challenges and opportunities to succeed in this space. The authentic conversation that we had got me thinking that we still have quite a bit to do in lifting more women as we climb.Thank you WomenIN (WiN) for your invite and the wonderful work you are doing. Your impactful keynote and powerful moderation Anne-Marie Pretorius made the conversation relatable To my powerful co-panelists, it was an honor sharing the stage with you. Keep rocking! 👏 Tracey-Lee Zürcher-Campbell👏 Selina de Freitas👏 Bronwyn Pretorius CM(SA)#WomenInCX #WomensMonth #Leadership #CustomerExperience
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Liz Okomba
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Very proud and happy to be the winner of the CX Leader of the Year at the #CEMCXAwards24This global recognition is indeed a true testament of the dedication I have in elevating the level of customer experience in Africa. Thank you to all Go-getters and all the customers who have trusted us to inspire greatness everyday! Let’s keep going for it.
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Liz Okomba
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It was a great experience being an expert panelist at the CEM Africa event in Cape Town. The engaging workshop was on leveraging design thinking for enhanced customer experiences. I took the participants through an “outside-in” approach in developing customer digital channels and staying the course to deliver the best experiences despite the numerous challenges faced. I also learned quite a bit from my co-panelists and was intrigued by how the insurance industry in South Africa is big on behavioral economics. That is something we may need to adapt in Kenya to break the penetration barrier that we are facing. The use of behavioral economics to build onboarding and claims journeys fit for the rural community is nothing short of amazing. Julia Ahlfeldt thank you for your fantastic moderation. Thank you to my co-panelists for sharing your case studies. Sipho Sepeng Jacques Oberholzer Derek Tedder Tiego Malibe Ntombela CFP®, CCXP, MBA™
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