Liz Okomba on LinkedIn: A CLOSED CHAPTER OPENS UP A NEW ONE There I was, the girl who joined… | 103 comments (2024)

To the NCBA Group CRM Go-getters, this one is for you. Congratulations on winning the Best overall CX solution 👏🏾👏🏾👏🏾The teamwork, dedication and go-getter spirit has paid off. Keep going for it. Michelle Muchunku Mercy Mose. MBA Paul Kamau Jack Sikenyi @esther thomas Ngula Wambua Sachin Samant Amon Ngechu Valary Abuga Kerubo @alfonce owuor🎉🎉🎉🎉Thank you to our partners Kenneth R. Impax Business Solutions Patrick Mbatia

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As I celebrate my 𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗮𝘄𝗮𝗿𝗱, I would like to jot down some reflections. Winning does not come by easily. - 𝙄𝙩 𝙩𝙖𝙠𝙚𝙨 𝙦𝙪𝙞𝙩𝙚 𝙖 𝙣𝙪𝙢𝙗𝙚𝙧 𝙤𝙛 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙤 𝙗𝙪𝙞𝙡𝙙 𝙮𝙤𝙪 𝙪𝙥.To all those that believed in and took a chance on me. To those that stretched me and put up with my madness. To a team that believes in the vision and executes relentlessly. To those that cheer me on🎉🎉- 𝙄𝙩 𝙩𝙖𝙠𝙚𝙨 𝙥𝙧𝙚𝙥𝙖𝙧𝙚𝙙𝙣𝙚𝙨𝙨. 𝙄𝙩’𝙨 𝙝𝙖𝙧𝙙𝙡𝙮 𝙖𝙗𝙤𝙪𝙩 𝙡𝙪𝙘𝙠.“Success comes from deliberate action, not chance. When we make intelligent decisions and put in the hard work, the rewards will follow. Remember, luck is what happens when preparation meets opportunity”- Mary Wangari - 𝙄𝙩 𝙧𝙚𝙦𝙪𝙞𝙧𝙚𝙨 𝙮𝙤𝙪 𝙩𝙤 𝙩𝙖𝙠𝙚 𝙖 𝙘𝙝𝙖𝙣𝙘𝙚Enter that competition. Raise your hand up. Push yourself out of your comfort zone. Learn that new skill. Ask that question. Take that job. 𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝘆𝗼𝘂 𝘁𝗼 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲.Today I celebrate myself. For the dedication I have in elevating and transforming the level of customer experience in Africa. For putting Kenya 🇰🇪 on the global CX map. Keep going Liz 🙌🏽CEM Africa #CXAwards2024NCBA Group ICX Kenya

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I was privileged to be in a panel of phenomenal women at the CEM Africa event in Cape Town discussing strategies to succeed in the customer experience field as a woman. This was facilitated by WomenIN (WiN) to kick off Women's Month. Customer experience is a new discipline that has morphed so fast especially now that it is leaning towards digital experiences because the customer is interacting with brands through that mode. As women, we have unique challenges and opportunities to succeed in this space. The authentic conversation that we had got me thinking that we still have quite a bit to do in lifting more women as we climb.Thank you WomenIN (WiN) for your invite and the wonderful work you are doing. Your impactful keynote and powerful moderation Anne-Marie Pretorius made the conversation relatable To my powerful co-panelists, it was an honor sharing the stage with you. Keep rocking! 👏 Tracey-Lee Zürcher-Campbell👏 Selina de Freitas👏 Bronwyn Pretorius CM(SA)#WomenInCX #WomensMonth #Leadership #CustomerExperience

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Very proud and happy to be the winner of the CX Leader of the Year at the #CEMCXAwards24This global recognition is indeed a true testament of the dedication I have in elevating the level of customer experience in Africa. Thank you to all Go-getters and all the customers who have trusted us to inspire greatness everyday! Let’s keep going for it.

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It was a great experience being an expert panelist at the CEM Africa event in Cape Town. The engaging workshop was on leveraging design thinking for enhanced customer experiences. I took the participants through an “outside-in” approach in developing customer digital channels and staying the course to deliver the best experiences despite the numerous challenges faced. I also learned quite a bit from my co-panelists and was intrigued by how the insurance industry in South Africa is big on behavioral economics. That is something we may need to adapt in Kenya to break the penetration barrier that we are facing. The use of behavioral economics to build onboarding and claims journeys fit for the rural community is nothing short of amazing. Julia Ahlfeldt thank you for your fantastic moderation. Thank you to my co-panelists for sharing your case studies. Sipho Sepeng Jacques Oberholzer Derek Tedder Tiego Malibe Ntombela CFP®, CCXP, MBA™

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